Help Desk

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What is your cancellation policy?

If You wish to cancel Your Booking, You must notify Us by calling (863) 866-7667 at least 24 hours prior to Your Experience. Your reservation deposit is not refundable and will be treated as a credit that expires one year from the date issued.
Credit can only be applied to reservation deposits and not a due balance.
If one or more, but not all, of the members of Your Booking Group cancel, no allowance or refund will be made for any part of Your Booking not used or taken. The reservation deposit from the canceled member of Your Booking Group cannot be used as credit towards the balance due. The spot can be filled by another member or remain as credit on the Lead Names account and expires one year from the date issued.
There is not a reservation deposit cancelation grace period in which a refund will be made.
If You cancel the same day of Your trip, You will forfeit Your reservation deposit and any credit. Depending on the Experience, You may be charged the balance due on the credit or debit card You provided when booking Your Experience. In the event you are required to pay the remaining balance, We reserve the right to charge Your credit or debit card without permission from You.