Help Desk

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Why do I have to pay a non-refundable deposit?

Paying a deposit goes towards the cost of your experience. It means you are entering into a contract with us and intend to use our service. A lot of time and resources go into making your experience happen. Since our experiences are private, when you pay your deposit it means no one else can book the time you reserved because it’s being held for you.

It’s your way of saying, “I’ll be there at this date and time.”

It’s our way of saying, “We promise this is your spot and we will be there!”

When you pay your deposit it shows you are serious! It avoids no-shows and holds both parties accountable. Even though deposits are non-refundable, you don’t lose them if you cancel. Deposits are treated as credit and good for a whole year. Please read our terms and conditions for more details.