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Terms and Conditions

1. Definitions

1.1 Booking

Any Experience for which Ron’s Guide Service issues a Booking Confirmation Email.

1.2 Booking Group

All individuals accompanying you during your Experience, whether booked directly by you or as part of a larger group. Only the Lead Name’s information is collected at the time of booking.

1.3 Local Operator

The individual or entity responsible for providing the Experience, such as Guides or Captains.

1.4 Guide

The professional assisting you during your Experience.

1.5 Hunter

A participant actively engaged in hunting during the Experience.

1.6 Non-Hunter

A participant who accompanies but does not hunt.

1.7 Game

The animals targeted during the Experience, such as alligators, boars, or ducks.

1.8 Experience

The activity or service booked through Ron’s Guide Service, including hunting, fishing, and tours.

1.9 Trip Add-ons

Additional features, services, or upgrades selected to enhance your Experience, such as premium equipment, extended activities, or other optional extras.

1.10 We/Us/Our

Ron’s Guide Service.

1.11 You/Your

The person(s) named in the Booking, including the Lead Name and Booking Group.

2. Booking Terms

2.1 Lead Name Responsibility

  1. Whether you book alone or on behalf of a group (“Booking Group”), only the Lead Name will be recognized for all subsequent communications, including changes, amendments, and cancellations. This includes any modifications made by individuals added or substituted later, unless the Lead Name provides explicit verbal or written permission for others to make changes.
  2. The Lead Name must be at least 18 years old at the time of booking and possess the legal authority to make bookings on behalf of the Booking Group. By booking, the Lead Name agrees to these terms and conditions for the entire group.
  3. It is the Lead Name’s responsibility to provide accurate information about themselves and all group members. Additionally, they must promptly share any updates regarding the booking—such as schedule changes or confirmations—with all group members.

2.2 Experience Availability and Payment

  1. All Experiences and other services offered by Ron’s Guide Service are subject to availability at the time of booking. A contract is only established once the required deposit or full payment has been made, regardless of whether a Confirmation Email has been issued.
  2. Payments made to a Reservation Specialist will be treated as payments made to Ron’s Guide Service. Failure to pay the remaining balance upon arrival will result in the cancellation of the booking and forfeiture of the deposit.

2.3 Local Operators

  1. Experiences will be facilitated by Local Operators. Ron’s Guide Service ensures that these operators adhere to clearly defined standards, service agreements, and comply with local laws and regulations. However, direct agreements made with a Local Operator outside of the Confirmation Email release Ron’s Guide Service from any responsibility.

2.4 Age Restrictions and Additional Conditions

  1. Participants under 16 years old must be accompanied by an adult during the Experience. Additional restrictions or conditions may apply to certain Experiences; these will be outlined in the specific Experience details.

2.5 Confirmation Email and Contract Formation

  1. After confirming your booking, we will issue a Confirmation Email, which constitutes a binding contract between you and Ron’s Guide Service for the arrangements specified.
  2. If some arrangements are not immediately confirmed, a contract for those will only be established upon a follow-up confirmation email. Any discrepancies or errors in the Confirmation Email must be reported to us immediately. We reserve the right to correct obvious errors within seven days of issuing the email or, if the Experience is within seven days, no later than 24 hours prior to the start.

2.6 Booking Management

  1. New bookings, modifications, or cancellations must be managed through a Reservation Specialist. Changes cannot be made directly with the Local Operator. Any agreements deviating from the Confirmation Email void Ron’s Guide Service’s obligations.

2.7 Insurance Responsibility

  1. Clients are solely responsible for their own travel, health, and liability insurance. We strongly recommend obtaining appropriate insurance coverage for trip interruption, cancellations, and health-related incidents before your Experience.

3. The Price You Pay

3.1 Advertised Prices

  1. The prices we advertise are correct at the date of publication, but we reserve the right to change these prices at any time. Additionally, we reserve the right to correct errors in both advertised and confirmed prices (before and after a Confirmation Email has been issued).
  2. Please note that changes and errors sometimes occur. Before making a booking, we will provide you with the most up-to-date price, including the cost of any Trip Add-ons you have requested.

3.2 Price Guarantees

  1. Once your booking is confirmed and the required deposit received, we will not increase the price of your booking.
  2. A Confirmation Email will be sent to the Lead Name detailing the total balance due and any amounts already paid.

4. Changes, Cancellations, and Delays

4.1 If We Change or Cancel Your Experience

  1. While we aim to avoid changes, some adjustments may be necessary due to circumstances beyond our control. Minor changes, such as timing adjustments of up to one hour earlier or later, may occur without compensation. Any timing change exceeding one hour will be considered a significant change and will provide you with the options listed below. Significant changes include alterations to the time, date, location, or type of Experience. If a significant change occurs, we will notify you promptly and offer:
    1. Acceptance of the changes.
    2. An alternative Experience of similar or higher standard at no additional cost. If the alternative is cheaper, we will refund the price difference.
    3. A full refund if you cancel due to the changes.
  2. Force Majeure events (e.g., natural disasters, war, or severe weather) may impact your Experience. Refunds or changes will be handled individually, but we cannot offer compensation for costs incurred.

4.2 Force Majeure Defined

  1. Force Majeure includes events beyond our control that prevent or impact your Experience, such as natural disasters, pandemics, government restrictions, strikes, or extreme weather conditions. Refunds or rescheduling due to Force Majeure will be addressed on a case-by-case basis.

4.3 If You Transfer Your Booking

  1. Bookings can be transferred to another individual who agrees to the terms and conditions. The transferee will be responsible for all payments and any additional costs incurred due to the transfer. Promotional discounts may not apply to transferred bookings.

4.4 If You Change Your Booking

  1. Changes to bookings must be requested at least 24 hours in advance through a Reservation Specialist by calling (863) 866-7667.
    1. Changes from full-price bookings to special offers are not allowed.
    2. The price at the time of the change will apply.
    3. Deposits are non-refundable for changes that reduce the booking size.
    4. Unauthorized changes made directly with Local Operators may result in additional charges.
    5. Each booking is entitled to one complimentary date change if requested at least 24 hours before the scheduled Experience.
    6. A maximum of three (3) total date changes is allowed per booking.
    7. A $50 fee will apply for the second and third changes.
    8. No further changes will be permitted after the third modification. If you need to reschedule beyond this limit, you must cancel and rebook a new experience, subject to standard cancellation policies.
  2. This modification policy does not apply to lodging. Lodging payments are non-refundable and non-rebookable. If you cancel, you forfeit the payment entirely—there are no refunds or opportunities to rebook.

4.5 Adding or Canceling Guests

  1. Adding Guests: Additional guests may be added if time and space allow. All additional guests must be reserved prior to arrival.
  2. Canceling Guests: If one or more guests in your party cancel, their reservation deposit cannot be applied toward the balance due. Instead, you may find another guest to take their place or reschedule the canceled experience within one year of the original reservation date. Each guest is treated as an individual booking, and the same cancellation policies apply to all members regardless of who paid the deposit.

4.6 Upgrading or Downgrading Your Experience

  1. Upgrading: Experience upgrades (e.g., switching from a hog hunt to an alligator hunt) may be accommodated based on availability. Changes must be requested through a Reservation Specialist.
  2. Downgrading: Downgrades are not allowed. Switching to a lower-cost experience (e.g., from alligator to hog hunt) is considered a cancellation. You must cancel the initial experience and book a new one, subject to standard cancellation policies.

4.7 If You Are Late

  1. Late arrivals may result in shorter Experiences or cancellations without refund. Please notify us if you are running late. Directions are provided in your Confirmation Email; failure to prepare is not a valid excuse for tardiness.

4.8 If You Cancel Your Booking

  1. Cancellations must be made at least 24 hours in advance by calling (863) 866-7667. Deposits are non-refundable.
  2. If you cancel your experience, you may reschedule within one year of the original reservation date.
  3. Same-Day Cancellations: Clients who cancel on the same day as their scheduled Experience will forfeit their reservation deposit. Same-day cancellations will be reviewed on a case-by-case basis. Exceptions may be made in cases of emergencies; however, the deposit ensures compensation for the guides and reserved time.
  4. No-Shows: Clients who do not show up for their scheduled Experience without prior notice will forfeit their reservation deposit and will not be eligible for rescheduling using the forfeited deposit.
  5. Charging the Full Balance: Ron’s Guide Service reserves the right to charge the full balance due for the Experience to the credit or debit card provided at the time of booking in cases of same-day cancellations or no-shows.

4.9 Lodging Cancellation Policy

  1. All lodging payments are non-refundable and non-rebookable. Once your payment is made, it’s final. If you cancel, you forfeit the payment entirely—there are no refunds or opportunities to rebook.For other experiences or services, rebooking within a year may be allowed if explicitly stated. However, lodging is an exception to this rule. Please ensure your plans are firm before booking lodging, as no adjustments can be made after payment is received.

5. If You Have a Complaint

5.1 Immediate Contact

  1. If you have a complaint during your Experience, you must contact us immediately at (863) 866-7667. Most issues can be resolved quickly while you are still on your Experience.

5.2 Post-Experience Complaints

  1. If you are not satisfied after your Experience, you must contact us within 3 days by emailing [email protected]. Include your Booking Reference Number, a detailed explanation of your complaint, and your preferred contact information.

5.3 Failure to Report

  1. Unfortunately, if you do not give us the opportunity to resolve any problem by calling and informing us while on your Experience, we may not be able to deal positively with any complaint after your return.

6. Your Behavior

6.1 Expectations for Conduct

  1. When you book an Experience with Ron’s Guide Service, you accept responsibility for your conduct and that of your Booking Group during the Experience. If we or any person in authority reasonably believe that you or any member of your group:
    1. Causes or is likely to cause danger or upset to others (including staff or other clients).
    2. Damages property.
    3. Displays disruptive behavior or has a contagious disease.
    We reserve the right to terminate the Experience for the person(s) concerned immediately. The terminated person(s) will not be allowed to continue with the Experience, and no refunds or compensation will be provided. Any expenses or costs resulting from the termination will be your responsibility.

6.2 Social Media Conduct

  1. Participants must refrain from defamatory or damaging statements about Ron’s Guide Service on social media. Breaches of this expectation may result in removal from future Experiences.

7. Wounded Game

7.1 Wounded Game Policy

  1. Wounded game (as determined by sight of blood or bone by the hunting Guide) that is not recovered will be considered hunted and is not eligible for a refund.
  2. The opportunity to hunt another specimen depends on the approval of the Local Operator.

7.2 Incorrect Game

  1. If you wound or kill the incorrect game animal (one other than what was contracted in the original Booking Confirmation Email), you will be responsible for all applicable sums due to the Local Operator before departing.

7.3 Guide Instructions

  1. Your Guide will instruct you on which animal or size to target. If you are unsure, you must obtain verbal confirmation from your Guide before taking a shot.
  2. No refunds or credits will be issued if you disregard your Guide’s instructions and wound or kill an animal smaller than contracted in your Confirmation Invoice.
  3. If your Guide instructs you to target a larger animal than what was confirmed, and you wound or kill it, the Local Operator will be held responsible at no cost to you.

8. Money Back Guarantee Policy

8.1 Refund Policy

  1. If you do not have an opportunity to harvest the wild game animal you contracted for (a wounded animal is considered harvested), the Local Operator will refund the appropriate portion of the balance paid. Portions of the experience that will not be refunded include Guide Fees, Land-Use Fees, and any additional costs.

8.2 Exclusions from Guarantee

  1. The Money Back Guarantee does not apply to tours, duck hunting, fishing, tree stand hunts, or poor shots.
  2. The guarantee does not cover hunters who pass on animals they have an opportunity to harvest.

8.3 Animal Attributes

  1. Your Guide will consider your preferences if mentioned but cannot guarantee any specific variation regarding the color, sex, age, size, or other attributes of the animal, except for alligator hunting.
  2. For alligator hunting, we guarantee an alligator within the size range you reserved.

9. Our Liability to You

9.1 Weapons, Valuables, and Other Possessions

  1. You and each member of your Booking Group must keep valuables, such as cash, weapons, hunting tools, negotiable securities, jewelry, electronics, and other important possessions, under your personal control at all times. Neither Ron’s Guide Service nor any Local Operator will be responsible for any damage to or loss of these items.

9.2 Reasonable Skill and Care

  1. Our obligations, and those of our suppliers, are to provide services with reasonable skill and care. This does not guarantee compliance with every local law or regulation, particularly those imposing absolute obligations. To make a claim, you must demonstrate that reasonable skill and care were not exercised.

9.3 Independent Service Providers

  1. Recommendations from your Reservation Specialist, Guide, or Captain regarding taxidermy, shipping, or other services are not the responsibility of Ron’s Guide Service. Independent providers work directly for you and are responsible for their acts or omissions.

9.4 Safety and Health

  1. We prioritize your safety, but we cannot accept liability for any illness, accident, injury, or loss during your Experience. You are responsible for your own health, travel, trip interruption, and cancellation insurance.
  2. Ron’s Guide Service and Local Operators are not responsible for game after field preparation or personal belongings left behind.
  3. You certify that you are in good health and understand the risks associated with Experiences in rugged or harsh environments.

9.5 Photography and Media

  1. By participating in our Experiences, you agree that Ron’s Guide Service or authorized parties may use photos or videos of you for promotional purposes without compensation. Submitting photos to us via email or social media grants us permission to use them for advertising in perpetuity.

10. Law and Jurisdiction

10.1 Governing Law

  1. All questions of law in any action based upon a claim of breach of this agreement shall be determined in accordance with the laws of the State of Florida as they exist at the time of such action.

10.2 Jurisdiction

  1. Any action brought by either party based on a claim arising under this agreement or as a result of the Experience must be brought in a court of competent jurisdiction in Glades County, Florida.

10.3 Waiver of Credit Card Disputes

  1. By booking with Ron’s Guide Service, you waive your rights to dispute or cancel the credit card reservation deposit made.