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Privacy Policy

1. Introduction

1.1 Purpose of This Policy

  1. Welcome to Ron’s Guide Service (“Company,” “we,” “our,” or “us”). We are committed to protecting your
    personal information and your right to privacy. This Privacy Policy describes how we collect, use, store,
    share, and protect your information when you visit our website, ronsguideservice.com
    (the “Site”), or use any of our services (collectively, the “Services”).
  2. By accessing or using our Site or Services, you indicate that you have read, understood, and agree to our
    collection, storage, use, and disclosure of your personal information as described in this Policy.

2. Information We Collect

2.1 Personal Information You Provide

  1. We collect personal information you voluntarily provide when you:
    1. Book an Experience (e.g., name, email, phone, payment details).
    2. Sign up for newsletters or promotions.
    3. Fill out forms, surveys, or send inquiries.
  2. This may include:
    1. Contact Data: Name, email address, phone number, and mailing address.
    2. Booking Data: Information necessary to schedule and manage your guided Experiences.
    3. Payment Data: Credit or debit card info (processed via a secure third-party payment processor).
    4. Preferences: Communication preferences, account settings.

2.2 Information Collected Automatically

  1. We automatically collect certain information about your device and usage of the Site, such as:
    1. Log and Usage Data: IP address, browser type, operating system, referring URLs, pages visited, dates/times of access.
    2. Cookies and Similar Technologies: Used for analytics, personalization, and marketing. See Section 5 for details on cookies.

2.3 Information from Third Parties

  1. We may receive information about you from:
    1. Business Partners: Reservation platforms or referral websites that direct you to us.
    2. Social Media Platforms: If you interact with our content or use your account to sign in.

3. How We Use Your Information

3.1 Purposes of Processing

  1. We process your information for legitimate business interests, contractual obligations, and/or with your consent,
    including to:
    1. Process Bookings: Manage reservations and payment processing.
    2. Communicate: Send confirmations, respond to inquiries, provide support, and notify you of updates.
    3. Personalize: Tailor our Site/Services to your interests or location.
    4. Improve Services: Analyze usage trends and gather feedback to refine offerings.
    5. Marketing: With your consent, send promotional communications or newsletters.
    6. Legal & Security: Detect and prevent fraud, comply with laws, protect rights.

4. How We Share Your Information

4.1 Service Providers and Business Transfers

  1. We may share your personal information with:
    1. Service Providers: Third-party vendors (payment processors, email marketing, analytics) who only receive info necessary to perform their services.
    2. Business Transfers: If we merge, acquire, or sell part of our business, your info may be transferred.

4.2 Legal Compliance and Protection

  1. We may disclose personal information if:
    1. Required by law or in response to valid requests from public authorities.
    2. Necessary to protect our rights, property, or safety, or that of our users or others.
  2. We do not sell your personal information to third parties for marketing or promotional purposes.

5. Cookies and Tracking Technologies

5.1 Overview

  1. Cookies are small data files stored on your device. We use cookies for analytics, personalization, and advertising.
    By using our Site, you consent to this usage. If you disable cookies in your browser, some features may not work.

5.2 Types of Cookies We Use

  1. Essential Cookies: Required for the Site to function (security, user sessions).
  2. Analytics Cookies: Collect info on how visitors use our Site (e.g., Google Analytics).
  3. Advertising Cookies (if used): May be placed by ad partners to build a profile of your interests and show relevant ads on other sites.

5.3 Managing Cookies

  1. You can refuse or delete cookies via your browser settings. Note that some features may be limited if cookies
    are disabled. For more details, see allaboutcookies.org.

6. Data Retention

6.1 Retention Period

  1. We retain personal information as long as needed to fulfill the purposes in this Policy, unless a longer period
    is required by law. For example:
    1. Transaction Records: Kept for reservations, tax/reporting obligations.
    2. Marketing Preferences: Retained until you opt out or request deletion.

7. Data Security

  1. We implement commercially reasonable measures to protect against unauthorized access. However, no transmission
    or storage method is 100% secure. If you suspect your data has been compromised, please notify us immediately.

8. Your Privacy Rights

8.1 Rights Under Applicable Laws

  1. Depending on your location (e.g., GDPR in the EU, CCPA in California), you may have the right to:
    1. Access or update personal information.
    2. Request deletion of personal information.
    3. Opt out of marketing communications.
    4. Object to processing or request data portability.
  2. To exercise these rights, email us at [email protected]. We will respond within a reasonable timeframe, as required by law.

9. International Data Transfers

  1. If you access our Site outside the U.S., your information may be transferred or processed here. We take steps
    to ensure your data is treated securely in accordance with this Policy.

10. Third-Party Websites

  1. Our Site may contain links to external websites or services. We are not responsible for their privacy practices.
    Review their policies before providing personal information.

11. Children’s Privacy

  1. Our Services are not directed to individuals under 16. We do not knowingly collect personal information from
    children without parental consent. If you believe we have collected such data, contact us so we can remove it.

12. Updates to This Policy

  1. We may update this Privacy Policy as needed for legal or business reasons. The “Last Updated” date will reflect
    changes. We encourage you to review this Policy periodically.

13. Contact Us

    1. If you have questions about this Privacy Policy or our data practices:


      Ron’s Guide Service
      [email protected]
      (863) 866-7667

14. Acceptance of This Policy

  1. By using our Site or Services, you signify your acceptance of this Privacy Policy. If you do not agree,
    please do not use our Site or Services.

15. Messaging Privacy

15.1 Opt-In Data

  1. When you provide your phone number and opt in to receive text messages, we use it solely for informational or
    transactional SMS (e.g., appointment reminders). We do not sell or share it with third parties for marketing.

15.2 Opt-Out Process

  1. You can opt out at any time by replying STOP or emailing [email protected].

15.3 Security & Retention

  1. We protect your SMS data according to the same security standards in this Policy and retain it only as long as
    needed to provide messaging or meet legal requirements.

15.4 Message and Data Rates

  1. Message and data rates may apply according to your carrier plan. You are responsible for any fees.